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Privacy Policy – Funeral Live Streaming UK

Website: https://www.funeral-live-streaming.co.uk
Last Updated: 2nd August 2025

This privacy policy outlines how we collect, use and protect your personal information when you use our services — whether you’re booking a stream, attending a service, or viewing a recording online.

By visiting our site or contacting us, you’re agreeing to the policy outlined below.

1. Who We Are

This website and service are operated by MJ Films, a professional video production company based in Abergavenny, Wales, trading as Funeral Live Streaming UK.

We specialise in discreet, respectful funeral livestreaming and videography services across the UK.

Contact Details:
Email: info@funeral-live-streaming.co.uk
Location: Abergavenny, United Kingdom

MJ Films is the data controller under UK data protection law.

2. What We Collect

Depending on your interaction with us, we may collect:

  • Contact Details: Name, email, telephone, billing address

  • Service Details: Deceased’s name, date, time and location of the funeral

  • Technical Data: IP address, device type, browser type, basic analytics

  • Streaming Access Info: If a stream is private or password-protected, we may log viewer access (e.g. number of logins)

  • Recorded Media: If you’re captured in a filmed or streamed service, your image and voice may be part of the content

We do not collect information from children and do not require or process sensitive personal data unless voluntarily shared with us.

3. Why We Collect It

We only use your data for legitimate purposes, including:

  • Responding to enquiries or booking requests

  • Providing livestreaming and filming services

  • Sending access links to private streams

  • Communicating with funeral directors, celebrants, or venues

  • Troubleshooting technical issues during the stream

  • Creating a short-term replay or digital download if included in the service

We never sell your data and don’t use it for advertising or unrelated purposes.

4. Filming at Funeral Services

Funeral services may be filmed or streamed live at the request of the family. Here’s how we handle consent and privacy in those cases:

  • Family or organisers provide consent for filming and streaming

  • Guests are notified in advance, usually by signage or the order of service

  • Individuals not wishing to appear can let the family know or avoid the filming area

Once recorded, footage is stored securely and never used for promotional purposes unless separate written consent is given.

5. How and Where We Host Streams

Our livestreams and replays are securely hosted using BoxCast, a trusted, encrypted video delivery platform used by broadcasters, churches, and funeral providers worldwide.

  • Streams may be public, unlisted, or password-protected — depending on the family’s wishes

  • Recordings are retained for up to 6 months, unless otherwise agreed

BoxCast does not use your data for marketing or tracking. Their privacy policy is available at https://www.boxcast.com/privacy-policy

6. Who We Share Data With

We only share personal data when required to deliver the service:

  • With funeral directors or venues (to coordinate access and timing)

  • With technical subcontractors, if we hire additional camera crew

  • With payment platforms to process card payments

  • With BoxCast for video hosting and access control

All providers we work with are GDPR-compliant and operate under strict confidentiality.

7. How Long We Keep Your Data

  • Booking and contact data is kept for up to 6 years (legal/accounting purposes)

  • Livestream recordings are stored for up to 6 months, unless otherwise agreed with the client

  • Access links and emails may be archived temporarily for support purposes

If you’d like us to delete any data or recordings sooner, just let us know in writing.

8. Your Rights

You have the legal right to:

  • Access any personal data we hold about you

  • Ask us to correct or delete it

  • Withdraw consent (e.g., for appearing in footage)

  • Object to how we use it

  • Complain to the ICO at www.ico.org.uk

To request any of the above, email us at mark@funeral-live-streaming.co.uk

9. Cookies

We use basic cookies for site performance and visitor analytics. No third-party ad tracking. You can block cookies in your browser if preferred — though this may affect some site features.

10. Policy Changes

This policy may be updated occasionally to reflect changes in law or how we operate. The latest version will always be published here, with the updated date at the top.